Our Process

First, we help our clients to hone in on the problems they want to tackle. Sometimes it means the initial focus is to help organize data so that program performance is better understood before a change process can begin. We help benchmark the problem.

Direct observation, focus groups and client surveys are part of the early onsite work, followed by a discussion of performance measures and outcomes for the change project. Together, IRETA and the program agree upon the effective change process that fits their program’s needs.

For probation, it might include any or all of the following:

  • Modifying screening and assessment for offenders
  • Training all probation officers in substance use Screening, Brief Intervention, and Referral to Treatment (SBIRT)
  • Monthly case consultations for probation officers
  • Helping to procure adequate and accountable treatment services for offenders
  • Establishing protocols to better work with treatment non-compliance

For problem solving courts, it might include:

  • Implementing a continuous quality improvement process
  • Monthly case consultations
  • Revision of program structure and operations
  • Improving case finding and participant selection

All of these approaches emphasize consultation and learning in the client’s work space, which greatly enhances the retention of new practices.

Do You See Room For Improvement?

If you work with justice-involved populations, speak with IRETA about your observations and areas for improvement. Contact info@ireta.org to begin a conversation.
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